| support & training | ||||
| contact |
| 80% SAVED CALL TIME. NO WONDER THEY DELIVER FAST | ||
 |
You
can never go wrong with brown, the role model of excellent customer
support. Every day, customers around the world rely on UPS to ship
nearly 13.6 million packages and documents. Each package passes
through the UPS network, which has been carefully engineered to
provide speed, reliability, and efficiency.
UPS
call centers in North America that service top clientele are clients
of QIEM. Upon
QIEM recommendation, UPS centers went through a Design Audit and
7-step Method. Benchmarking what needed to be done made all the
difference. QIEM carefully redesigned their software interface:
the number of screens needed was cut from 12 to 2. This streamlined
the process and resulted in substantial timesavings. Average time
for each phone call was reduced from 15 to 3 minutes, which saved
12 minutes per call providing 80% savings. Increased call volume
was handled without requiring more people. You can imagine how
productive these call centers became. |
|
|
As a special customer, you expect more from the companies you do business with: more service options, more personalized treatment. These goals aren't new. The strategies and tools for realizing them, however, are new. |
||
|
Customers are changing. CRM, the "science" of managing customer relationships, is changing also. New ideas, innovative practices and next-generation technologies from QIEM are helping UPS deliver better customer service, reduce costs, improve operating margins, increase revenue and build competitive advantage. Proven results within one division, resulted in many more UPS divisions doing the same. No wonder UPS feels loved by their customers now! QIEM
has the ability and expertise to automate your business as well.
|
 |
|
|
QIEM CRM consultants provide services related to customer relationship management for medium and small business success. We provide technology and business audits, reinstall software properly, and follow up with CRM software training & support. Once we've identified the right CRM solution for your company, we can present the right solution for your medium or small business use. Discover CRM solutions that will help your company optimize your contact and sales management tasks, to make your sales reps and customer service team more effective. CRM software such as the much admired Goldmine CRM solution is a great mid-market to enterprise CRM solution. Microsoft CRM and Salesforce CRM solutions are worth taking a look at. Let us help you choose the CRM software solution that will work best for your company and application. Qiem is the right advisor for successful CRM solutions.
|
||
Privacy Policy | Security | Feedback | Site Map
|